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I am a dedicated Customer Service Representative with over 6 years of experience in delivering exceptional service. By leveraging expertise in communication and problem-solving, I excel in fast-paced environments. I focus on building strong relationships with customers and co-workers, fostering a positive and collaborative work atmosphere.

By maintaining excellent attention to detail, I ensure accuracy in handling transactions and address customer queries promptly. I am proactive in learning about new products and staying up-to-date with industry trends. This adaptability allows me to provide the latest information to customers, better informing their decisions. With my customer-focused approach and dedication to excellence, I am confident in providing an outstanding customer experience.

Education

Bachelor of Science in Information Technology

University of Technology Sydney  [ 2009 – 2012 ]

Experience

Founder and Lead Web Developer | 12 years

Fount of Creativity  [ 2011 – Present ]

Lead Web Developer | 2 years

Ucidity  [ 2021 – 2023 ]

Sales Assistant | 2 years

QBD The Bookshop  [ 2019 – 2021 ]

Customer Service Assistant | 9 months

Australian Geographic | The Co-op  [ 2018 – 2019 ]

Sales Assistant | 1 year

Woolworths Limited – BWS  [ 2014 – 2015 ]

Skills

Interpersonal Skills

  • Effective Communication
  • Active Listening
  • Empathy
  • Conflict Resolution

Problem Solving

  • Analytical Thinking
  • Technical Proficiency
  • Adaptability
  • Product Knowledge

Organisational Skills

  • Time Management
  • Multitasking
  • Follow-Up
  • Documentation

Teamwork & Professionalism

  • Collaboration
  • Confidentiality
  • Customer Relationship Management
  • Respect & Rapport