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I am a dedicated Customer Service Representative with over 6 years of experience in delivering exceptional service. By leveraging expertise in communication and problem-solving, I excel in fast-paced environments. I focus on building strong relationships with customers and co-workers, fostering a positive and collaborative work atmosphere.
By maintaining excellent attention to detail, I ensure accuracy in handling transactions and address customer queries promptly. I am proactive in learning about new products and staying up-to-date with industry trends. This adaptability allows me to provide the latest information to customers, better informing their decisions. With my customer-focused approach and dedication to excellence, I am confident in providing an outstanding customer experience.
Education
Bachelor of Science in Information Technology
University of Technology Sydney [ 2009 – 2012 ]
Experience
Founder and Lead Web Developer | 12 years
Fount of Creativity [ 2011 – Present ]
Lead Web Developer | 2 years
Ucidity [ 2021 – 2023 ]
Sales Assistant | 2 years
QBD The Bookshop [ 2019 – 2021 ]
Customer Service Assistant | 9 months
Australian Geographic | The Co-op [ 2018 – 2019 ]
Sales Assistant | 1 year
Woolworths Limited – BWS [ 2014 – 2015 ]
Skills
Interpersonal Skills
- Effective Communication
- Active Listening
- Empathy
- Conflict Resolution
Problem Solving
- Analytical Thinking
- Technical Proficiency
- Adaptability
- Product Knowledge
Organisational Skills
- Time Management
- Multitasking
- Follow-Up
- Documentation
Teamwork & Professionalism
- Collaboration
- Confidentiality
- Customer Relationship Management
- Respect & Rapport